We can assist you in defining and implementing many related services that can be critical to your marketing effort's success.

Our additional services include:

 

• Customer Contact Management Systems - what's the best way to communicate with your customers? The answer is 'the way they prefer most' ! Employing a customer contact strategy that enables you to do that can be a challenge. Avanti has 30+ years of experience in customer contact challenges - we can assist in development and implementation of a solution that is within your budget and will be effective in 'staying in touch' with your most important people - your customers.

 

• Database & Reporting Design - How much do you know about your customers? Could you be missing out on orders because you don't make the best offer to them?  If you know more about what they buy and why, you can get them to buy more. We can design and implement the databases and reporting you need make the right offer and track results to verify that it's working.

 

• Order fulfillment systems - Getting an order is difficult enough, now that you have it, do you have the proper systems in place to fulfill the order and communicate with your customer on a timely basis?  Poor customer service can have a crippling effect on your business!  We can help you design system that will get the order details to the right people in your organization and keep the customer informed about the progress of their order and get feedback from customers about what's working and what's not with your ordering process.

 

• PCI-Credit Card & Data Security - Your customers trust you with their personal information so Every organization should have an up-to-date data security policy.  If you collect and store credit cards or other sensitive customer data there are rules regarding how you should safegard it.  We can provide the resources you need to design and implement a policy that will meet all legal qualifications as well as provide piece of mind to your staff and customers.